ScentiMelti Returns & Refunds Policy

Our 30-Day Return Policy

At ScentiMelti, we want you to be delighted with your purchase. You have 30 days from receiving your item to request a return. To be eligible, the item must be in the same condition as received—unworn, unused, with tags, and in its original packaging. You’ll also need your receipt or proof of purchase to proceed.

How to Request a Return

To initiate a return, please email us at customer-support@scentimelti.co.uk with your order details. Our family-run team will guide you through the process. For any return queries, feel free to reach out to us at the same email—we’re here to help!

Damaged or Incorrect Items

Please inspect your order upon arrival. If an item is defective, damaged, or incorrect, contact us immediately at customer-support@scentimelti.co.uk. We’ll assess the issue and make it right, ensuring you’re completely satisfied.

Non-Returnable Items

Certain items cannot be returned, including:

• Perishable goods (e.g., food, flowers, plants)
• Custom or personalised products
• Personal care items (e.g., beauty products)
• Hazardous materials, flammable liquids, or gases
• Sale items or gift cards

If you’re unsure about your item, please email us for clarification.

Exchanges

We currently do not offer direct exchanges. To get a different item, please return your original purchase following the steps above. Once your return is accepted, you can place a new order for the desired item.

EU 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return it within 14 days for any reason, no justification needed. The item must be in the same condition as received—unworn, unused, with tags, and in its original packaging, along with proof of purchase.

Refunds

Once we receive and inspect your return, we’ll notify you of the refund approval status. If approved, your refund will be processed to your original payment method within 10 business days. Note that it may take additional time for your bank or credit card company to reflect the refund. If 15 business days have passed since approval and you haven’t received your refund, please contact us at customer-support@scentimelti.co.uk.

Shop with Confidence

We’re committed to making your shopping experience with ScentiMelti seamless and enjoyable. If you have any questions about our returns process, don’t hesitate to get in touch—we’re here to support you every step of the way.