Delivery Information
Delivery Information & Returns
Free standard Royal Mail delivery for all orders over £50.00. UK destinations only.
For deliveries under £50.00 the charge is £2.99 for the whole order.
To qualify for free delivery simply add products to your basket and the charge is automatically be removed once you reach a £50.00 order.
Dispatch Times On most occasions for orders made before 1pm there is a same day dispatch on your order. After 1pm the dispatch will be the following day. We only dispatch Monday to Friday.
Very occasionally orders may take 2-3 days to dispatch due to handmade stock levels and order requests.
To qualify for free delivery simply add products to your basket and the charge is automatically be removed once you reach a £50.00 order.
Dispatch Times On most occasions for orders made before 1pm there is a same day dispatch on your order. After 1pm the dispatch will be the following day. We only dispatch Monday to Friday.
Very occasionally orders may take 2-3 days to dispatch due to handmade stock levels and order requests.
Can I return my items?
If you are not entirely happy with your purchase, please contact us directly and we will do our very best to rectify the issue.
You can contact us using the 'Contact Us' button above or you can email us on info@scentimelti.co.uk
You can return any items within 30 days of purchase. The buyer is responsible for return postage fees.
When will I receive my order?
We advise between 5 - 7 days for delivery of standard items. Orders that contain any form of personalisation will take longer and we will advise you of this.
We advise between 5 - 7 days for delivery of standard items. Orders that contain any form of personalisation will take longer and we will advise you of this.
Where is my order?
We're sorry if your order has not arrived.
We're sorry if your order has not arrived.
There's a couple of things you can check before contacting us:
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Please make sure to check the estimated delivery date on your dispatch email as this should give you an indication on when to expect your order.
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You can also take a look at the tracking link provided on your dispatch email for further updates on the delivery of your order.
If the tracking has not moved in a few working days and it is past the estimated delivery date, please get in touch using the links below. Make sure to provide your Name and Order Number so our team can get this resolved for you as soon as possible!
Can I cancel my order?
You have the right to cancel at any time from the moment you place your online order, and up to 14 days from the day you receive your goods - prior to dispatch. You can contact us using the 'Contact Us' button above or you can email us on info@scentimelti.co.uk Please provide your full name and order number.
You have the right to cancel at any time from the moment you place your online order, and up to 14 days from the day you receive your goods - prior to dispatch. You can contact us using the 'Contact Us' button above or you can email us on info@scentimelti.co.uk Please provide your full name and order number.
Christmas Dispatch Times
We recommend that you get your Christmas orders in early to guarantee delivery in time for Christmas.
We recommend that you get your Christmas orders in early to guarantee delivery in time for Christmas.
If you do have any queries please do not hesitate to contact us using the chat function, contact form or email info@scentimelti.co.uk
We are always happy to help!